Exchange - Return - Cancellation Policy: Mugdha Silks

Mugdha Silks Return and Cancellation Policy

At Mugdha Silks, we are committed to ensuring your complete satisfaction with your purchase. We understand that there may be occasions where you need to return or cancel an order & we have outlined our policies below to facilitate a smooth and hassle-free process.

Return Policy

1. Eligibility for Return: Returns are allowed only if the product is damaged or defective. The return request must be raised within 2 days of receiving the product by contacting our customer care team. (Ph: +91 - 79937 10111, +91 - 9505215456)

2. Condition for Return: Products must be returned within 7 working days from the date of delivery. The item must be in a saleable condition with all price tags, info tags, original folds, and packaging intact. The product should be undamaged and unused.

3. Return Process: To initiate a return, contact our customer care at Ph: +91 - 79937 10111, +91 - 9505215456 or email us at info@mugdha.co within 2 days of receiving the product. Once the return request is accepted, courier the product to the following address within 7 working days: Ensure to mention your name, order number, and mobile number on the package. Include the original receipt or invoice with the product.

4. Tailored Products: Products that have availed tailoring services are not eligible for return, exchange or cancellation.

5. Damages Due to Improper Care: Returns for damages caused by improper product care or usage will not be accepted.

6. Quality Check: Returned products will be inspected by our quality check team. Only after verification will a credit note or exchange be processed.

7. Courier Charges: Customers must bear the cost of returning the product. If the return is due to an error on our part, we will reimburse the courier charges via a credit note or voucher.

8. Defective or Faulty Product: If you receive a product with packaging that appears tampered, damaged, or unsealed, do not accept it. Contact us immediately at info@mugdha.co or Ph: +91 - 79937 10111, +91 - 9505215456. After inspection, if we confirm the product was not damaged due to customer actions, we will issue a credit note or replace the product.

Cancellation Policy

1. Order Cancellation: Orders cannot be cancelled once processed or approved by Mugdha Silks. To cancel an order before it is processed, email us at info@mugdha.co with "CANCEL" and the order number in the subject line.

2. Refunds Refunds are processed in the form of a credit note or an offer of exchange. We aim to complete the refund process within 7 working days of receiving the returned product. For further inquiries, contact us at info@mugdha.co

Additional Information

1. Product Specifications and Descriptions: The details of products (weight, colour, handwork, size) are approximate values. Requests for return based on these attributes will not be entertained.

2. Color Variations: Minor colour variations may occur due to different screen resolutions, monitors, and lighting conditions. A 10% variation in shade is considered normal.

3. Embroidery and Sequins: Items with beaded embroidery and sequins may experience some embellishments coming off, which is considered normal with wear and handling.

4. Dispute Resolution: For any disputes regarding cancellations, refunds, or returns, contact us at info@mugdha.co Disputes are subject to Hyderabad jurisdiction under Indian IT ACT 2002.

5. Customer Queries: For any questions regarding this policy, write to us at info@mugdha.co or call Ph: +91 - 79937 10111, +91 - 9505215456

We value your satisfaction and strive to provide the best customer service.
Thank you for choosing Mugdha Silks for your premium clothing needs.