Location: Bengaluru
Brand: Mugdha Art Studio
Mugdha Art Studio is looking for a courteous, responsive and customer-focused Customer Support Executive to assist customers across online and offline touchpoints and ensure a smooth shopping experience.
Handle customer queries through phone, WhatsApp, email, website and social media.
Assist customers with product information, availability, order status, delivery timelines and store-related queries.
Support customers with exchanges, returns and post-purchase concerns as per company policy.
Coordinate with stores, logistics, warehouse and internal teams to resolve customer issues promptly.
Maintain accurate records of customer interactions, complaints and resolutions.
Follow up on pending queries and ensure timely closure.
Provide a warm and professional customer experience at every interaction.
Escalate complex issues to the relevant team when required.
Collect customer feedback and share recurring concerns with the management team.
Support online sales by guiding customers with product selection and purchase-related queries.
Strong communication and interpersonal skills.
Fluency in English and Kannada; knowledge of additional regional languages is an advantage.
Patient, polite and solution-oriented approach.
Comfortable using WhatsApp, email, CRM tools and basic computer applications.
Ability to handle multiple customer queries efficiently.
Good coordination and problem-solving skills.
Prior experience in fashion, retail, e-commerce or customer service is preferred.
1–3 years of experience in customer service, retail support, e-commerce support or a similar role.
Be part of a customer-first fashion brand that celebrates Indian craftsmanship and creates memorable shopping experiences for customers across channels.